Helpdesk is at hand to nurture students’ IT career skills

It’s often argued that many education systems do not adequately prepare students to enter the workplace with the right skills. Fact. However, I recently came across a school that is bucking this trend.

West Leyden High School in Chicago wanted its students to understand the IT skills needed in the business world. With this in mind, Leyden set up the Technical Support Internship (TSI) to provide a live IT helpdesk for the school.

The mission was clear: to be the first contact point for IT queries; to be academically focused; to be customer-centric; to place technology at the heart of teaching, learning and productivity. Wow, I’m impressed!Read more